Return & Refund

Enjoy a perfect after-sales policy !

Get In Touch:

(1) Email: jefferyjiang890609@outlook.com (Reply within 24h on weekdays, and reschedule to the next business day on weekends or holidays.)

(2) Livechat: Monday – Friday, 18pm – 3am PDT

Tips Before Buying:

At shseagull, we want you to have the best shopping experience possible. To help you make an informed decision, we provide detailed product descriptions, measurements, and photos (or video). Please read the product descriptions and specifications carefully before making a purchase, and please contact us at jefferyjiang890609@outlook.com for more information about any product.

What is your return policy?

1. Due to the nature of our products (model kits and construction toys), we only accept returns on items that are unopened, unused, and in their original packaging with all seals intact. Once a kit has been opened, the small parts may be lost or mixed, and we cannot guarantee the integrity of the product for resale. This ensures that every customer receives a complete and factory-fresh building experience.

2. Once the package is opened, the products are considered used, and therefore cannot be returned unless defective or missing parts.

3. If you plan to return a product, please show us the pictures of the unopened package within 180 days of purchase by email. After we confirm the status of the package, we will provide you with a return address. Return shipping is at your own expense.

4. Please allow up to 3-4 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update at jefferyjiang890609@outlook.com .

5. The above applies to, but is not limited to, the following scenarios:
   （1）Duplicate orders due to operator error.
   （2）Return due to change of mind.
   （3）Return due to purchase of the wrong product.
   （4）Return because you don't need it anymore.
   （5）Return due to the price.

What if an item is defective or missing parts?

If an item is found to be defective or has missing pieces within 180 days of purchase, please contact us with the following information:
(1) Order number, SKU of the item, and a brief description of the problem (e.g., "missing piece from Step 3" or "Part #XYZ is broken").
(2) Clear photos or a short video of the issue (for defects) or a photo of the instruction sheet page showing the missing part.

After confirming the problem, we will send a replacement part (if available) or replace the entire item with the same product or another of equal value.

Before reporting a missing piece or defect, please confirm the following:

(1) Have you carefully checked all sprues, bags, and packaging materials? Small parts are sometimes tucked away in corners or underneath inserts.
(2) Have you reviewed the instruction manual to ensure the part wasn't simply used in an earlier step?
(3) For complex mechanical or wooden kits, have you verified that the part isn't meant to be assembled in a specific orientation or with other pieces?
(4) Please note: Small injection molding marks (ejector pin marks) on plastic parts are normal and not considered defects.

What if the package is lost or returned?

1. If the parcel delivered to the destination address successfully, but you did not receive it, there is no refund will be provided.

2. If the parcel lost in transit, we will resend with the same item.

3. If the parcel delivered to a difference address, we will resend with the same item.

4. If a parcel returned because of the problem of the address or because the customer did not pick up the parcel in time, we will resend with the same item and $7 for the shipping cost will be charged.

5. Returned due to force majeure factors, such as: customs return, post office return without reason, we will resend with the same item.

All the details, please send the messages to our customer service department for confirmation within 30 days of purchase.

What if I want to cancel my order?

1. To cancel your order, please contact Shseagull at jefferyjiang890609@outlook.com within 24 hours of your purchase for a free cancellation.

2. In most cases, your order will be processed and shipped the same day. Therefore, there is almost no way to cancel an order once it has been submitted.

3. Once an order has been processed and shipped, it cannot be canceled. Please ensure your purchase is final before placing an order.

4. After we refund you, it will take 3-7 business days to receive your refund, depending on your bank's transfer process.

What if I receive the wrong product?

If you believe we have shipped the wrong item, please contact us with the following information within 180 days of purchase:
(1) Pictures of the shipping label (the label is on the package)
(2) Pictures showing the SKU on the product's plastic wrap bag or box
(3) Pictures of the entire package and the product

How To Return An Item

1. For the fastest possible service, contact our Customer Service Department directly about returning the item by email at jefferyjiang890609@outlook.com . Our trained specialists will contact you within 8 hours to complete the process and answer any questions you might have.

2. After determining a course of action with a customer service agent, pack up the item and the Returns Request Form. Mail everything to: Customer Service Dept.